Syed Salim Raza, Governor State Bank of Pakistan has said that tremendous
business potential exists for branchless banking in the country which allows financial
institutions and other commercial players to offer alternate and economical financial
services outside the bank premises.
Speaking at the inauguration of branchless banking product ‘Easy Paisa’ ‐ a joint
effort of Tameer Microfinance Bank and Telenor Pakistan ‐ at a local hotel in Karachi this
afternoon, Mr. Raza said that the State Bank has always encouraged innovation and
provided enabling regulatory environment in order to drive the banks to increase their
outreach. “As a regulator, we are concerned about the un‐banked masses of our country
that do not have banking facilities,” he said and added that branchless banking is a
milestone to substantially increase the financial services outreach to the un‐banked
communities.
He said the banks have started to show interest in branchless banking and SBP
has given regulatory approval to three banks to carryout branchless banking business.
Six banks have been given approvals to offer cell‐phone base banking services to their
existing customer base as an alternate delivery medium, he said and added that there
are many other banks in initial discussions with SBP on their proposals to start
branchless banking.
SBP Governor said that developing an inclusive financial sector is a top policy
priority area for the State Bank. He said that in the recent past, complete transformation
of the banking industry, supported by privatization and restructuring and marketoriented
policies, has resulted in broadening, deepening and diversifying financial
services. “Yet, financial penetration remains quite low – with only 26 million depositors,
7 million borrowers, and over 20,000 people per bank branch in Pakistan,” he said and
added that a significant majority are unable to access even the simplest financial
services, meaning that they pay more to manage their money, find it harder to plan for
the future and cope with financial pressures, and are more vulnerable to financial
distress and over‐indebtedness.
He said in this context, leveraging technology and finding innovative products
and delivery channels, such as mobile phone banking, is the best way to increasefinancial outreach. The mobile phones and other branchless banking models have
changed the lives of people in many countries around the World, such as Philippines and
Kenya.
Mr. Raza said that usage of mobile phones has increased many fold in Pakistan
within a couple of years and over 90 million SIMs have been issued in the country.
Within a short span of around 15 years the mobile phone industry has gained landmark
success by providing cheapest call rates, increased outreach and a number of value
added services, he added. This provides immense opportunities to our banking system
which caters to 26 million bank accounts through a network of 9358 branches, subbranches
booths etc.
“Therefore, synergic opportunities exist for banks and mobile operators to join
hands and start working on each other’s strengths. I am sure the branchless banking is
one such business where there is a win‐win situation for both the bank and mobile
network operator,” SBP Governor added.
Mr. Raza said this is the time the financial institutions need to move away from
their inertia and their traditional business offerings so as to adopt continuous
innovation as a building block of their business. The adoption of innovative ways of
doing business by financial institutions not only gives rise to positive externalities but it
also helps in improving the timeliness and quality of data, smoothens out markets
functioning thereby resulting into a resilient and a strong financial system, he added.
SBP Governor said that to broaden the scope of access to financial services by
exploiting information technology, the SBP has introduced Regulations on Branchless
banking. The branchless banking is a recent innovation which is expected to shift and
change the mindset from traditional branch banking to a new way of banking, he added.
“I would like to reiterate that only innovative approaches and models hold the key to
long‐term development of financial services industry in Pakistan,” he said.
He said in the last few years, SBP has consistently been following a regulatory
approach which promotes broadening of financial services to a larger population.
Moreover, SBP is playing a developmental role by managing donor and governmentfunded
programs. I would urge the innovative institutions to share their experiences
with other players. He appreciated the joint efforts of Tameer and Telenor for being the
first to launch the business of Branchless banking and to bring in this ground‐breaking
product into the Pakistani market.
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