KUALA LUMPUR -- Bank Negara Malaysia (BNM) has established TELELINK, a customer service which will cater to public enquiries and complaints on matters related to the financial sector directly via telephone, fax, letter or e-mail.
TELELINK complements the similar walk-in counter services provided by Bank Negara Malaysia LINK (BNMLINK) on the financial sector, the central bank said in a statement here today.
The public can contact BNMLINK and TELELINK for information, inquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara's jurisdiction.
These services are part of the central bank's continuous efforts to enhance the effective and efficient functioning of the financial system, it said.
TELELINK can be reached at the Corporate Communications Department, Bank Negara Malaysia, P.O.Box 10922, 50929 Kuala Lumpur. It can also be contacted at 1-300-88-5465 (LINK); or via fax at 03-2174 1515; or by e-mail to firstname.lastname@example.org.
The operating hours for the service are from Monday to Friday from 9.00 am-5.00 pm.