President Emirates Global Islamic Bank Ltd Syed Tariq Husain said with the implementation of CRM system, Emirates has become the first bank in Pakistan to deploy Oracle-Siebel solutions.
The objective is to provide quality and Shariah-compliant financial products and services.
CEO Integrated Technology Partners Anwar Matin, on the occasion, said with the successful installation of CRM solutions, the banking industry of Pakistan had an option to source Pakistan-based expertise to provide world-class services to the consumers.
He said the ITP was the first Pakistani IT company to carry out end-to-end implementation of Oracle-Siebel solutions in the financial services sector, using a combination of local and internationally-trained and accredited resources.
CIO EGIBL Ahmed Saaqib Asad said “the system is now up and running with all the call centre supervisors, having access to EGIBL Oracle-Siebel CRM.”